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Shipping & Exchange Policies

Shipping Policy 🚚✨

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We know you’re excited to get your goodies — and we’re just as excited to get them to you!
 

  • Speedy Shipping: Place your order by 3:00 PM PST (Monday–Friday) and we’ll ship it out the very same day with FedEx 2-Day Shipping! 📦💨

  • Late to the Party? Orders placed after 3 PM PST will head out the next business day. (Don't worry — good things are still coming your way!)

  • Need it Saturday? 🎉 Saturday delivery is available upon request — just give us a heads up! (Additional fees may apply.)

  • In a Major Hurry? 🚀 Upgrade to FedEx Overnight Shipping at checkout for an extra charge, and your package will be on its way faster than you can say "Pop In Hair Extensions!"
     

Heads up: Shipping times could be affected by holidays or unexpected FedEx hiccups — but we’ll always do our best to get your order to you ASAP!
 

Thanks for choosing Pop!— we seriously can't wait for you to get your hands on your order! 💖

💖 POP 30-Day Guarantee

Feel confident buying the best hair for you and your clients!

We’re proud to offer one of the best guarantees in the industry—because you deserve quality you can trust.

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✅ What’s Covered

We offer a 30-day exchange warranty for factory defects on all human hair products purchased from:

🗓 The 30-day guarantee is valid up to 45 days from your purchase date. (We give you a little extra time to account for order processing and installation time.)

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🚫 What’s Not Covered

Your warranty will be void if the hair has been:

  • Colored, bleached, or chemically processed

  • Misused or damaged on purpose

  • Altered in any way (like cutting or removing parts)

  • Worn normally (standard wear is not a defect)

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🔁 How to Make a Claim

  1. Visit our Warranty & Returns Portal

  2. Send the hair back to us

  3. Our team will inspect it

  4. If it’s a true factory defect, we’ll send you a replacement

📌 Hair must be returned for inspection before we can process an exchange.

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🔄 Wrong Color? Unopened Hair?

We accept exchanges on new, unused, and unopened hair.

✨ Opened packages may still be eligible—as long as the hair hasn’t been worn or altered.
All exchanges are for store credit or similar products only.

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📣 Please Note:

  • We do not offer cash refunds for any reason.

  • Excessive or repeated claims may be flagged and could impact future purchases.

  • Hair must pass inspection to be exchanged

  • All warranty claims must be shipped at customers expense. Pop does not provide return labels for orders being returned for inspection. 

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